SOCIAL CONFLICT IN PUBLIC SERVICES PROGRAM: A CASE IN HANDLING COVID-19 IN KELURAHAN WANASARI BEKASI REGENCY

Fadhilah Fadhilah; Mudhrodin Mudhrodin; Joko Pramono; Ainur Rofieq

doi:10.33558/kybernan.v13i1.4528

Fadhilah Fadhilah Program Studi Ilmu Pemerintahan, Universitas Islam “45” Bekasi
Mudhrodin Mudhrodin Program Studi Manajemen, Universitas Islam “45” Bekasi
Joko Pramono Program Studi Manajemen, Universitas Islam “45” Bekasi
Ainur Rofieq Program Studi Ilmu Pemerintahan, Universitas Islam “45” Bekasi

DOI: https://doi.org/10.33558/kybernan.v13i1.4528

Keywords: Social conflict, social media, PAR, public policy, Covid-19 pandemic

Abstract

Social conflicts in the community, both small and major conflicts, are common phenomena that often arise. This also occurs in public service activities carried out by the government. The problem is how these problems arise in the era of the Covid-19 pandemic until the end of 2021. This research uses the case study method, while the data is collected using the PAR (Participation Action Research) method. This study shows that in the handling of the program during this pandemic, social conflicts emerged, although only at the level of social media, especially through WhatsApp (WA) but had implications for the response of citizens who participated in the vaccination program. The results of this study recommend the need for efforts to develop better public policies and the socialization process to increase public political participation in supporting government programs.