PEMBERDAYAAN MASYARAKAT DALAM PENGAWASAN PELAYANAN PUBLIK DAN PENCEGAHAN MALADMINISTRASI DI DESA TELAGA MURNI

Siska Kartikasari Riskyani; Irham Irham; Nurlaila Maysaroh Chairunnisa

doi:10.33558/devosi.v3i1.4413

Siska Kartikasari Riskyani Universitas Islam 45
Irham Irham Universitas Islam 45
Nurlaila Maysaroh Chairunnisa Universitas Islam 45

DOI: https://doi.org/10.33558/devosi.v3i1.4413

Keywords: Public Service Supervision, Maladministration, Ombudsman

Abstract

In providing public services to the community there are still many maladministrations, such as protracted delays, demand for rewards, discrimination, incompetence, not providing services, conflicts of interest, and others.Based on this, not a few of the people choose a quick way to get public services in the village.Therefore, it is important to educate the community and village apparatus related to supervision of public services and prevention of maladministration in the village environment, so that the implementation of public services in accordance with Law No. 25 of 2009. The implementation method used is with blended system seminars, through face-to-face meetings and through zoom meetings.The targets in this activity are the Village Consultative Agency (BPD) as a representation of the village community, and the Telaga Murni Village Apparatus.It is expected that in this activity the community knows better how the public service is carried out and can report if there is an allegation of maladministration, and it is also expected that this activity can provide a better understanding of the village apparatus in minimizing maladministration in public services in the village.

References

Aristanto, E. (2019). Panduan Penilaian Kinerja Unit Penyelenggara Pelayanan Publik.
Aristanto, E., & Damayanti, I. (2021). Peningkatan Kapasitas dan Penilaian Mandiri Kinerja Pelayanan Publik. Jipemas: Jurnal Inovasi Hasil Pengabdian Masyarakat, 4(1), 57–68.
Fauzi, F., & Putra, P. (2020). Analisis Jalur Pengaruh Kualitas Pelayanan dan Citra Perusahaan Terhadap Loyalitas Nasabah Melalui Kepuasan Nasabah Sebagai Variabel Intervening di Bank BNI Syariah. MASLAHAH (Jurnal Hukum Islam dan Perbankan Syariah), 11(1), 33–41.
Gumilar, G. (2017). Literasi media: Cerdas menggunakan media sosial dalam menanggulangi berita palsu (hoax) oleh siswa SMA. Jurnal Pengabdian Kepada Masyarakat, 1(1), 35–40.
Mariani. (2021). Portret Pelayanan Publik Pemerintah Desa. Ombudsman Republik Indonesiambudsman Republik Indonesia. https://ombudsman.go.id/a rtikel/r/artikel--potret- pelayanan-publik- pemerintah-desa
Nurtjahjo, H., Maturbongs, Y., & Rachmitasari, D. I. (2013). Memahami Maladministrasi. Ombudsman Republik Indonesia.
Pernanu, I. G., & Putra, P. (2016). Pengaruh Motivasi dan Kepuasan Kerja terhadap Kualitas Pelayanan: Survey pada Karyawan BTN Kantor Cabang Syariah Kota Bekasi. Maslahah, 7(2), 15–32.
Putra, P., Kembauw, E., Sebayang, A., & Mukhlis, H. (2020). State Owned Enterprise for the Creation of Prosperity for All Indonesian. Journal of Critical Reviews, 7(08), 2032–2036.